AI email assistant
Automate your Gmail support inbox with AI — without losing control of a single send
EllaReply reads every customer email in your Gmail, pulls the real order from your Shopify store, and writes the complete reply in your tone — as a draft, in seconds. You read it and hit send. That's the whole workflow.
Why copy-pasting into ChatGPT doesn't scale
You can paste a customer email into ChatGPT and get a polite paragraph back. But ChatGPT doesn't know order #4832 shipped Tuesday, that the tracking says "customs hold", or that this customer already emailed twice. So you look all of that up yourself, paste it in, fix the tone, copy it back to Gmail — and the "AI shortcut" just took six minutes. An AI email assistant only saves time when it's grounded: connected to the store data the answer actually lives in. Ella makes that trip in seconds, for every email, before you've even opened the inbox.
How it works
- Connect — read-only Shopify API key plus Gmail sign-in. About 5 minutes, no migration, no new tools for anyone to learn.
- Ella drafts — every incoming customer email gets matched to its order; live tracking, order history, and your policies go into a complete reply in your tone.
- You send — drafts wait in your own Gmail. Review, tweak if you want, hit send. Nothing ever reaches a customer without you.
Your guardrails are plain English: "never offer a refund over $50", "escalate anything about chargebacks". Anything outside them lands on your desk with the order context already gathered.
What it handles
The entire support inbox of a Shopify brand: "where is my order?" emails (see our
WISMO guide), refund and return requests, damaged items, cancellations, address changes, discount questions. The repetitive 80% gets drafted before you sit down; the judgment calls get escalated with context. Owners tell us the daily inbox hour becomes ten minutes of reading and clicking send.
Flat pricing, built for store owners
From $29/month flat (Solo) to $499 for multi-store brands — soft caps, never an overage charge, so a viral week costs you $0 extra. Compare that with helpdesks that bill per ticket or per agent seat: you're paying more every time your store does well. Full breakdown on the
homepage, or see how EllaReply stacks up against
Gorgias and the other helpdesk routes.
Frequently asked questions
How do I automate my Gmail with AI?
Connect an AI email assistant like EllaReply to your Gmail and your store. EllaReply reads each incoming customer email, matches it to the Shopify order, and writes a complete reply as a draft in your own inbox within seconds. You review and hit send — no forwarding, no new inbox, no copy-pasting into ChatGPT.
Can AI reply to my emails automatically?
Technically yes, but for customer support you shouldn't want that. An AI that sends unsupervised can promise the wrong refund in your name. EllaReply is deliberately draft-only: every reply waits for your approval, and guardrails like refund caps flag anything sensitive. You get 90% of the time savings with 100% of the control.
What makes EllaReply different from Gmail's built-in AI or ChatGPT?
Generic AI writes from the text of the email alone — it doesn't know the order number, the tracking status, or what you promised last time. EllaReply is grounded in your Shopify store: every draft pulls the customer's real order, live tracking, and history. That's the difference between a polite guess and an answer.
How much does an AI email assistant for Gmail cost?
EllaReply starts at $29/month flat (Solo), with plans at $99, $249, and $499 for higher volume — soft caps, never an overage charge. Every plan starts with a 7-day free trial — you won't be charged until it ends.
Is it safe to give an AI access to my Gmail and Shopify store?
EllaReply connects to Shopify with a read-only API key — it can look up orders but never change them. In Gmail it creates drafts; sending stays a human action. You can revoke either connection at any time.
See it on your own inbox
Connect your store and watch Ella draft replies to your actual backlog — free for 7 days, $0 until the trial ends, nothing sends without you.
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